Request live remote help from an ERACS support engineer
Many ERACS technical support enquiries can be resolved in significantly less time if an ERACS support engineer can remotely connect to your computer using a live remote support tool. Not only does this remote connection allow a support engineer to view the problem in context or understand the context of a question, it also allows him/her to remotely control your computer (if you permit this) in order to swiftly provide a solution.
We use Microsoft Teams to provide you with remote support for ERACS. The Share Screen facility provided by Teams enables you to show us ERACS running on your computer so that we can answer a question or observe an issue you may have experienced.
We recommend you remain at your computer and observe the entirety of the remote session. You can reclaim control of your computer or terminate the remote session at anytime.
It is your responsibility to backup all applications and data prior to the remote session commencing.
Please close any personal or confidential information on your computer before allowing remote access to your computer, as the support engineer will be viewing your screen(s).
It may not be possible to rectify some problems via the remote session.
Your comments, suggestions and contribution to this area are most welcome, please contact us.